Privacy policy

Terms of use

Welcome to Anu Finance Solutions (“we”, “us”, or “our”). By accessing or using our website located at anufinsol.com.au (“Site”, “website” or “websites”), including any information, tools, content, and services offered through it. By accessing or using this Site, you agree to be bound by these terms and conditions.

You must be at least 18 years of age to use this Site. By using the Site, you represent and warrant that you meet the requirement.

You may use the Site solely for lawful, personal and non-commercial purposes. You agree not to:

Use the Site for any illegal or unauthorised purpose

• Misrepresent your identity or affiliation.
• Attempt to gain unauthorised access to any part of the Site or its systems.
• Disrupt or interfere with the Site’s operation or security.
• Use any automated system to access or extract data from the Site.

We reserve the right to suspend or terminate access to the Site at our discretion, including if we believe a violation of Terms has occurred.

The content of the site includes text, software, graphics and advertisements provided by Anu Finance Solutions its affiliates, third parties and its independent contractors. Whilst we take reasonable steps to ensure that the information on its websites is correct it makes no representations that the content will be complete, accurate, reliable, suitable or up to date and that your access to the website will be free from interruption or errors and the website or the hosting servers are free of viruses or any other harmful components. We do not accept any responsibility or liability for any actions taken as a result of, or in reliance on, information on its websites.

Anu Finance Solutions reserves the right to change information on its websites at any time and without notice in its absolute discretion. We do not warrant or guarantee that its websites or web services will be available uninterrupted or free from errors or viruses and accepts no liability for any loss or damage suffered by any user. Users use Anu Finance Solutions websites and web services entirely at their own risk. If you believe any information on Anu Finance Solutions websites is inaccurate, out of date or misleading, please bring it to our attention by writing to us.

Anu Finance Solutions websites and web services provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances.

If you submit any information, feedback or materials to us through the Site (e.g. via contact forms or emails), you grant us a non-exclusive, royalty-free, perpetual and worldwide license to use and display such content for business purposes.
We may, but are not obligated to, monitor or remove user-submitted content.

The site may contain links to third-party websites or resources. These links are provided for your convenience only. We are not responsible for the content or accuracy of any third-party websites or resources and do not endorse any products or services they may offer.

To the fullest extent permitted by law, Anu Finance Solutions and its affiliates, officers, employees and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or reliance on any content provided.

Privacy

We may collect your personal and usage information. Most of the information we collect is provided by you directly such as your name, date of birth, address, phone number and email address. However, there will be times when we need to request information about you from a third party like credit report from a credit reporting body for your application.
We use your personal information to offer or provide you with our products or services. We may also use your personal information to ask for your feedback, for administration of your account and for operational and legal purposes. At times, we need to share your information with third parties to help provide you with your product or service.
We are committed to protecting your privacy. We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us. If at any time, you want to access or correct your personal information, or if you have any concerns, you’ll find our contact details below.

Complaint handling

If you do have a complaint, please let us know, because if we don’t know about it, we can’t fix it. You may contact us by email, please make sure you include as much information as you can including explanation of your complaint as clearly as you can. When we receive a complaint, we will attempt to resolve it promptly.

If we are unable to reach a satisfactory resolution, you can make a complaint to the Australian Credit Licence holder, Australian Finance Group Ltd. If your concerns remain unresolved or you have not heard from us within 30 days, then you can have your complaint heard by an independent party. The complaint can be lodged with the Australian Financial Complaints Authority (AFCA). Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult AFCA to find out if or when the time limit relevant to your circumstances expires.